Frequently Asked Questions

General Questions

• Can I change my order?

  We have a narrow window for making alterations to orders, typically lasting one hour from the time of purchase. Once your order progresses to the status of "in production," with our vendors, we are unable to accommodate any further edits.

  To request changes to your order within the allotted timeframe, please contact our support team through the helpdesk. We appreciate your understanding and cooperation in adhering to these guidelines.

• Discount code didn't apply

  Many times our discount codes are applied automatically. We like to make things easier for our customers. Before reaching out, take a look at the email or SMS receipt you receive. If a discount code was applied, it would show there.

  If it's not, no worries, just contact us, and we'll get it applied for you.

  Note: Only one discount can be applied per order.

  ie: If we are running our 15% off automatically holiday sale, you can not apply our 10% off signup code to your order.

• Can we shop in store or do you only sell online?

  We do not have a retail store. We only sell online.

• Do you do custom designs?

  Yes, we will do design work for one-ups or large events such as birthdays, anniversaries, family reunions, festivals, etc. Our rate is $30 per hour. We will quote you a cost before the job being started for your approval. Due to the nature of our business, we do not offer refunds or exchanges on custom designs or specially ordered items

• Why did my transaction fail?

  It's understandable that transactions may occasionally fail due to various reasons. However, pinpointing the specific cause often requires confirmation from your credit card issuer or financial institution.

  Common reasons for credit card transaction failures include:

  1. Incorrect credit card number or expiration date.
  2. Insufficient funds in the account.
  3. Unavailable funds in your PayPal balance, if applicable.

  If you encounter a failed transaction and believe it shouldn't have occurred, we encourage you to reach out to us for assistance. We're here to help you resolve any issues you may encounter. Thank you for your understanding and cooperation.

• Where are you located?

  While our primary business office is located in Brunswick, Ohio, we collaborate with vendors from across the United States.
  Our vendors source blanks globally. However, the final printing or manufacturing of all our products is proudly done in the United States

Shipping and Handling

• Tracking show's delivered but you have not received it

  The Problem 

  By far, this is the problem we address the most, and we were unaware of this particular issue until we started this business in 2015. Relax, 99.9% of the time, the carrier who does the final delivery still has the package in its possession. We see an increase in occurrences of this during the fourth quarter season when carriers are overwhelmed with packages.

  What Really Happens

  Sorry for being long-winded, but let us explain what happens...In this case, a shipping carrier drops the package off to the final carrier who does the delivery to you. However, when the package is handed off, it is marked as "delivered," marking it as delivered to you. (which it's not) We have repeatedly asked USPS about this and have received more answers than we'd like to share.

  The Solution

  We find that most packages are delivered one to four days after the "delivered" status has been added. So please take a deep breath and relax, :)

  What If it Still Doesn't Show

  If your package still hasn't arrived or you can't locate it, please do the following:

  1. Please check with everyone in the household, as someone else might have brought it in.

  2. Please check with your neighbors, as sometimes packages are often delivered to the wrong location. Packages are frequently mistakenly delivered to a neighbor or left at a different/side door.

  3. If you still cannot locate your package, please get in touch with your local post office with your tracking number and ask them to look it up. They can contact the mail carrier who delivered it and, in some cases, have delivery location coordinates. You can also do a missing mail search on the USPS website.

  Our vendors have a 14 business day wait period from the shipment date to request a reshipment. You also have the option to file a missing package claim with USPS but must file it no later than 60 days from the date of mailing. ( we've never had this happen yet)

• Package Bouncing From State To State

  If you have received your tracking number and noticed that your package is visiting more states than you (we hope we made you smile) or numerous shipping destination hubs, please know that this is normal.

  Shipments do not always go directly to the destination. This is all determined by the shipping carrier. Packages are handed off between carrier shipping transportation vehicles and sometimes can end up traveling across the United States.

  This happens more frequently during the fourth quarter when destination hubs are overwhelmed and packages are redirected to another hub.

  If after 14 business days, your package still hasn't arrived, please get in touch with us. We will contact our vendor for a replacement shipment.

• I'm Missing Part Of My Order

  If you received a shipment and part of your order is missing, relax; we'll get it taken care of. We promise! We try to notify our customers at the time of purchase and in our follow-up emails, but sometimes this gets missed.

  We only sell products from suppliers we vet and have a great track record. We demand a certain level of performance and product quality. This means we work with multiple print facilities and vendors across the United States. Your entire order may not be coming from one place, so not all items are combined into one shipping package/box.

  Just send us your order number, which starts with an S, and we'll update you on the other part of your purchase.

• Tracking Number Not Updating

  If you have received a tracking number and the package has not moved for several business days, we ask that you be patient. This has become very common in cities with large carrier distribution hubs. USPS and other carriers' destination hubs are generally overwhelmed during the holidays.

  This causes major shipping disruptions, with package tracking numbers not updating or packages not moving for upwards of two weeks. Unfortunately, these shipping issues are beyond our control. If your package has not moved in 14 days, don't hesitate to get in touch with us so we can address it and get you a replacement shipment.

• My order has been sent, why don't I see the tracking information?

  Sometimes it can take days for tracking information to show up with shipping carriers. During the fourth quarter, some carriers skip pickup scanning to save time due to the increased volumes of packages.

• Where do you ship?

  Please note that we do not offer shipping services to the following countries:

  
  

  • Bahrain
  • India
  • Indonesia
  • Russia
  • Saudi Arabia
  • Sri Lanka
  • United Arab Emirates
  • Isle of Man
  • Latvia
  • Réunion
  • Egypt
  • Bolivia
  • Brazil
  • Colombia
  • Peru
• What is the cost to ship to my location?

  Due to our collaboration with multiple suppliers and vendors, determining shipping costs can be complex. For the most accurate shipping calculations, we recommend adding all the desired products to your shopping cart and proceeding to checkout. At this stage, our system will automatically calculate and display the applicable shipping costs before you finalize your purchase. This ensures transparency and accuracy in the shipping process.

• Do you ship to APO boxes?

  We regret to inform you that, due to ongoing shipping challenges arising from the COVID-19 pandemic, our vendors suspended shipping to APO boxes. We apologize for any inconvenience this may cause and appreciate your understanding. Please check back with us for updates on this matter.

• Shipping Is Too Expensive

  We feel your pain. Shipping prices have skyrocketed over the last few years. All our shipping prices come live from USPS and other carriers. We only sell products from suppliers we vet and have a great track record. We demand a certain level of performance and product quality.

  This means we work with multiple print facilities and vendors across the United States. Your entire order may not be coming from one place, so not all items are combined into one shipping package/box. Mugs and other fragile items must be shipped in protective-type boxes to prevent breakage. These boxes are not cheap to ship.

Product Questions

• Accent Mugs

  One common question we often hear from customers about accent mugs is whether the inside of the mug matches the color of the handle. Yes, the inside of the mug will always match the color of its handle.

• Do you keep inventory?

  All our products are printed or manufactured when they're purchased. We don't keep any items in stock.

• How are mugs printed?

  Mugs are produced using a method called dye sublimation. Here's how it works:

  First, the artwork for the mug is printed using special dye-sublimation inks and transfer paper through an inkjet printer. Once printed, the transfer paper is wrapped around the mug with the mirrored image facing inward.

  Next, heat and pressure are applied to the wrapped mug, causing the dye on the transfer paper to mix with the coating on the mug. As a result, the image becomes a permanent part of the mug.

• What is a distressed design?

  If you've come across a product labeled as having a "distressed design" and are curious about what that means, here's some information: Many of our designs feature a distressed style. This entails intentionally creating areas within the design that appear worn or faded, allowing the color of the product beneath to show through.

  For instance, if you were to purchase a black T-shirt with a distressed design featuring white lettering or an image, the black fabric of the T-shirt would show through the distressed areas, adding a vintage or worn-in look to the overall design. You can visualize this concept with the example provided here.

Replacements, Returns & Exchanges

• Bad, Skewed Or Misaligned Print

  It's inevitable; mistakes are going to happen! And we're very sorry. Just relax; we'll get you taken care of! If you receive your product and there is something wrong with the print, send us a picture of what you received with a description of the issue.

  PLEASE include a photo of the item and the issue. This is required for our quality control purposes.

  What we need to make a replacement order:

  1. Please provide your customer name and email.

  2. Please provide the order number. SXXXX

  3. Please provide a picture of the wrong/ damaged item.

  4. Please provide the changes necessary to correct/make a replacement order, ie: size

  Once we receive this information, we will create a replacement order for you.

  You'll get a new email with the tracking information as it becomes available.

• Clock Stops Working With New Battery

  You purchased one of our clocks, put a new battery in, and after a while, it stopped working. You replaced the battery, and it still stops again. Does this sound like the issue you're having? Don't worry; it's not broken or a dud.

  Our biggest issue with clocks is the hands being jarred out of alignment during shipping. There is a quick, simple fix for this.

  1. First, flip the clock over, remove the screws from the back, and pull the clock face out. It will slide out.

  2, Lay the clock down; hands side up on a flat surface.

  3. Look at the clock hands; you should see one overlapping the other.⁠

  4. Now gently adjust the little hands upwards or downwards as needed.

  5. Leave the clock face out for a few days on a flat surface and let it run to make sure you've adjusted enough.

  6. If you see it stop again, the hands are still catching on one another. You need to make another adjustment.

  7. Once fixed, slide the clock face back into the cover and reattach the screws.

• Coffee Mug Damaged During Shipping

  We apologize for any inconvenience caused by the damaged product you received during shipping. Rest assured, we are committed to resolving this issue promptly and ensuring your satisfaction.To assist us in processing your replacement order efficiently, please follow these steps:

  1. Take a clear photo of the packaging if it shows any signs of damage during transit.

  2. Take a photo of the broken mug, clearly showing the extent of the damage.

  3. Send us these photos along with your order number for reference.

  Upon receiving this information, we will promptly request a replacement order from our vendor to be shipped to you. Thank you for your cooperation, and we appreciate your patience as we work to resolve this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.

• I Ordered The Wrong Size

  As we print all items at the time of purchase, we regret to inform you that we are unable to offer size exchanges. To assist you in selecting the correct size, we provide comprehensive size guides for each of our products.

  You can find these sizing guides either in the product description or near the "ADD TO CART" button on the product page. We strongly encourage you to review these guides carefully before making a purchase to ensure the proper fit.

  Thank you for your understanding, and please feel free to reach out if you have any further questions or concerns.

• I Received The Wrong Product

  It's inevitable; mistakes are going to happen. Somebody dropped the wrong shirt into the wrong package. You ordered a pierogi shirt and received a cat tee! What's going on?!?! We're sorry; take a deep breath and relax; we will get it taken care of. We promise!

  If you accidentally receive the incorrect item, please take a photo of what you received and email it to us with a description of the issue. Please also include your order number. We will get a replacement item out to you as soon as possible. When we ship your replacement item, you will receive another tracking number.

• Metal Sign Arrived Damaged

  Unfortunately, sometimes items get damaged during shipping. Just relax; we'll get you taken care of, we promise! For signs that arrive damaged or defective, please do the following:

  1. Please take a photo of the damaged packaging if you still have it.

  2. Please take a few photos of the damaged sign, showing how it was bent, dinged, or dented.

  3. Send us those photos along with your order number.

  4. Once we receive all this information, we will arrange for a replacement item to be sent out as soon as possible.

• Recipient Gift Item Return

  Because everything is printed at the time of purchase, we do not offer returns or refunds for items purchased as gifts that the recipient does not want.

• Size Exchange For Apparel

  Due to our policy of printing items at the time of purchase, we are unable to offer exchanges or replacements for items ordered in the wrong size. However, we understand the importance of finding the right fit, so we're happy to offer you a replacement product at a discounted rate of 50% off the original price.

  Please reach out to us with your order details, and we'll be glad to assist you further with this offer. Thank you for your understanding, and we appreciate your continued support.

Metal Signs FAQ

• Are your metal signs weatherproof?

  Our metal signs are powder coated for optimal durability, promising a lifespan of decades. However, it's important to note that if a metal sign is ordered in our Silver finish, prolonged exposure to the elements may lead to rusting.

• Do you accept metal sign returns?

  As our items are personalized and crafted on-demand, we regret to inform you that we are unable to accept returns.

• What gauge is the steel used in the metal signs?

  All metal signs are made of 16 gauge steel.

• Where are your metal signs manufactured?

  All metal signs are proudly manufactured and fulfilled at a facility in the heart of Louisiana, USA!