Frequently Asked Questions

Because every item is made-to-order, changes or cancellations are only possible if production hasn’t started. If you need a modification, contact us as soon as possible with your order number.

We can update your address only if your order has not gone into production or shipped. Once it begins processing, we’re unable to make changes. Please double-check your details at checkout.

We do not have a retail store. We only sell online.

While our primary business office is located in Brunswick, Ohio, we collaborate with vendors from across the United States.

Our vendors source blanks globally. However, the final printing or manufacturing of all our products is proudly done in the United States

All our products are printed or manufactured when they're purchased. We don't keep any items in stock.

The Problem

By far, this is the problem we address the most, and we were unaware of this particular issue until we started this business in 2015. Relax, 99.9% of the time, the carrier who does the final delivery still has the package in its possession. We see an increase in occurrences of this during the fourth quarter season when carriers are overwhelmed with packages.

What Really Happens

Sorry for being long-winded, but let us explain what happens...In this case, a shipping carrier drops the package off to the final carrier who does the delivery to you. However, when the package is handed off, it is marked as "delivered," marking it as delivered to you. (which it's not) We have repeatedly asked USPS about this and have received more answers than we'd like to share.

The Solution

We find that most packages are delivered one to four days after the "delivered" status has been added. So please take a deep breath and relax, :)

What If it Still Doesn't Show

If your package still hasn't arrived or you can't locate it, please do the following:

1. 
   Please check with everyone in the household, as someone else might have brought it in.
   
2. 
   Please check with your neighbors, as sometimes packages are often delivered to the wrong location. Packages are frequently mistakenly delivered to a neighbor or left at a different/side door.
   
3. 
   If you still cannot locate your package, please get in touch with your local post office with your tracking number and ask them to look it up. They can contact the mail carrier who delivered it and, in some cases, have delivery location coordinates. You can also do a missing mail search on the USPS website.
   

Our vendors have a 14 business day wait period from the shipment date to request a reshipment. You also have the option to file a missing package claim with USPS but must file it no later than 60 days from the date of mailing. ( we've never had this happen yet)

If you have received your tracking number and noticed that your package is visiting more states than you (we hope we made you smile) or numerous shipping destination hubs, please know that this is normal.

Shipments do not always go directly to the destination. This is all determined by the shipping carrier. Packages are handed off between carrier shipping transportation vehicles and sometimes can end up traveling across the United States.

This happens more frequently during the fourth quarter when destination hubs are overwhelmed and packages are redirected to another hub.

If after 14 business days, your package still hasn't arrived, please get in touch with us. We will contact our vendor for a replacement shipment.

If you received a shipment and part of your order is missing, relax; we'll get it taken care of. We promise! We try to notify our customers at the time of purchase and in our follow-up emails, but sometimes this gets missed.

We only sell products from suppliers we vet and have a great track record. We demand a certain level of performance and product quality. This means we work with multiple print facilities and vendors across the United States. Your entire order may not be coming from one place, so not all items are combined into one shipping package/box.

Just send us your order number, which starts with an S, and we'll update you on the other part of your purchase.

If you have received a tracking number and the package has not moved for several business days, we ask that you be patient. This has become very common in cities with large carrier distribution hubs. USPS and other carriers' destination hubs are generally overwhelmed during the holidays.

This causes major shipping disruptions, with package tracking numbers not updating or packages not moving for upwards of two weeks. Unfortunately, these shipping issues are beyond our control. If your package has not moved in 14 days, don't hesitate to get in touch with us so we can address it and get you a replacement shipment.

We regret to inform you that, due to ongoing shipping challenges, our vendors suspended shipping to APO boxes. We apologize for any inconvenience this may cause and appreciate your understanding.

At this time, we only ship within the United States. International shipping is no longer available.

Customized items can only be replaced or refunded if they arrive damaged or incorrect. Because they are created specifically for you, they cannot be returned for buyer’s remorse or sizing issues.

All items in our store are made-to-order, just for you. Because of this, we do not accept returns or exchanges for buyer’s remorse, wrong size ordered, or color preference.

We do offer replacements or refunds for defective, damaged, or incorrect items.

To qualify, you must contact us within 15 days of delivery and provide your order number and photos of the issue.

It's inevitable; mistakes are going to happen! And we're very sorry. Just relax; we'll get you taken care of! If you receive your product and there is something wrong with the print, send us a picture of what you received with a description of the issue.

PLEASE include a photo of the item and the issue. This is required for our quality control purposes.

What we need to make a replacement order:

1. Please provide your customer name and email.

2. Please provide the order number. SXXXX

3. Please provide a picture of the wrong/ damaged item.

4. Please provide the changes necessary to correct/make a replacement order, ie: size

Once we receive this information, we will create a replacement order for you.

You'll get a new email with the tracking information as it becomes available.

You purchased one of our clocks, put a new battery in, and after a while, it stopped working. You replaced the battery, and it still stops again. Does this sound like the issue you're having? Don't worry; it's not broken or a dud.

Our biggest issue with clocks is the hands being jarred out of alignment during shipping. There is a quick, simple fix for this.

1. First, flip the clock over, remove the screws from the back, and pull the clock face out. It will slide out.

2, Lay the clock down; hands side up on a flat surface.

3. Look at the clock hands; you should see one overlapping the other.⁠

4. Now gently adjust the little hands upwards or downwards as needed.

5. Leave the clock face out for a few days on a flat surface and let it run to make sure you've adjusted enough.

6. If you see it stop again, the hands are still catching on one another. You need to make another adjustment.

7. Once fixed, slide the clock face back into the cover and reattach the screws.

We apologize for any inconvenience caused by the damaged product you received during shipping. Rest assured, we are committed to resolving this issue promptly and ensuring your satisfaction.To assist us in processing your replacement order efficiently, please follow these steps:

1. Take a clear photo of the packaging if it shows any signs of damage during transit.

2. Take a photo of the broken mug, clearly showing the extent of the damage.

3. Send us these photos along with your order number for reference.

Upon receiving this information, we will promptly request a replacement order from our vendor to be shipped to you. Thank you for your cooperation, and we appreciate your patience as we work to resolve this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.

As we print all items at the time of purchase, we regret to inform you that we are unable to offer size exchanges. To assist you in selecting the correct size, we provide comprehensive size guides for each of our products.

You can find these sizing guides either in the product description or near the "ADD TO CART" button on the product page. We strongly encourage you to review these guides carefully before making a purchase to ensure the proper fit.

Thank you for your understanding, and please feel free to reach out if you have any further questions or concerns.

It's inevitable; mistakes are going to happen. Somebody dropped the wrong shirt into the wrong package. You ordered a pierogi shirt and received a cat tee! What's going on?!?! We're sorry; take a deep breath and relax; we will get it taken care of. We promise!

If you accidentally receive the incorrect item, please take a photo of what you received and email it to us with a description of the issue. Please also include your order number. We will get a replacement item out to you as soon as possible. When we ship your replacement item, you will receive another tracking number.

Because everything is printed at the time of purchase, we do not offer returns or refunds for items purchased as gifts that the recipient does not want.

Due to our policy of printing items at the time of purchase, we are unable to offer exchanges or replacements for items ordered in the wrong size. However, we understand the importance of finding the right fit, so we're happy to offer you a replacement product at a discounted rate of 50% off the original price.

Please reach out to us with your order details, and we'll be glad to assist you further with this offer. Thank you for your understanding, and we appreciate your continued support.

We use high-quality direct-to-garment (DTG) printing with eco-friendly, water-based inks. This creates a soft, long-lasting print that holds up well over time.

DIGISOFT™ prints are extremely durable and resist fading or cracking. For best results, wash garments inside-out in cold water and tumble dry on low heat. Proper care helps maintain brightness and longevity.

One common question we often hear from customers about accent mugs is whether the inside of the mug matches the color of the handle. Yes, the inside of the mug will always match the color of its handle.

Our metal signs are powder coated for optimal durability, promising a lifespan of decades. However, it's important to note that if a metal sign is ordered in our Silver finish, prolonged exposure to the elements may lead to rusting.

As our items are personalized and crafted on-demand, we regret to inform you that we are unable to accept returns.

All metal signs are made of 16 gauge steel.

All metal signs are proudly manufactured and fulfilled at a facility in the heart of Louisiana, USA!