Returns & Refunds
Returns & Refunds Policy
At Polish Shirt Store, every item is custom-made just for you. Because of this, we only offer refunds or replacements in specific cases outlined below.
Eligibility
- Contact our support team at support@polishshirtstore.com within 15 days of delivery to request a return or replacement.
- Items must be unused, in the same condition as received, and in the original packaging.
- Returns sent without prior authorization will not be accepted.
Refunds & Replacements
- Defective Items: Refunds or replacements are provided for defective items (e.g., damage in transit, off-center or flawed prints, stitching/quality issues).
- Wrong Size Orders: Because items are printed on demand, we cannot offer free exchanges for sizing errors. If the size doesn’t work, we offer a replacement at 50% off the original price. Please review the size charts located under the “Add to Cart” button on each product page before ordering.
- Unwanted Gifts / Buyer’s Remorse: We do not issue refunds or accept returns for unwanted gift purchases.
- Sale Items: Sale or clearance items are non-refundable and cannot be returned.
Refund Process
Once your return is received and inspected, you’ll receive an email confirmation of approval or rejection.
- Approved refunds will be processed back to your original payment method within 3–7 business days (timing depends on your payment provider).
- If you haven’t received your refund after 10 days, please check with your bank or PayPal first, then contact us at support@polishshirtstore.com.
Exchanges
We replace items only if they are defective or damaged. For authorization, please contact us at support@polishshirtstore.com. Replacement shipping times may vary by location.
Shipping for Returns
- Ship returns to the address provided by our support team after authorization.
- Customers are responsible for return shipping costs. Shipping fees are non-refundable.
- For items over $75, we recommend a trackable shipping service or purchasing shipping insurance.